Privacy Policy

1. Introduction

1.1.This Privacy Policy ("Policy") outlines the data practices of our mobile application "lowcredit" ("we" or "us") concerning the collection, use, processing, and disclosure of personal data provided by you when you download and use our mobile application "lowcredit" or utilize our services on www.lowcredit.in (referred to as the "App" and collectively, the "Platform").

1.2.The services offered through the Platform are collectively referred to as "Services."

1.3.At lowcredit, we are dedicated to safeguarding your personal data and respecting your privacy. It is important to carefully read this Policy to understand how we handle your personal data. This Policy establishes the principles governing the collection, storage, use, and disclosure of personal data you provide to us.

1.4.By granting us consent to process your personal data, you acknowledge that we will collect, store, use, and disclose your personal data as outlined in this Policy.

2. Personal Data We Collect

2.1.We collect, transmit, and store limited personal data about you on our secure Low Credit server, with your consent, to provide you with the Services. This data includes:

a. Identity and Profile-Related Data: First and last name, parents' name, date of birth, gender, photographs, educational qualifications, purpose of the loan, house ownership, employment status, company name, contact information (including addresses, email IDs, and phone numbers), and marital status.

b. KYC Data: Identification documents issued by the government or other authorities, such as Aadhaar, PAN card, voter ID, etc.

c. Transaction Data: Details of transactions that occur through the Platform or in connection with the Services. For example, transaction data may include services you've sought or availed through the Platform or confirmations of such services.

d. Data from SMS: With your permission, we collect, transmit, and store SMS data from your phone on our secure Low Credit server to verify and analyze your financial position, determine your cash flow, credits, income, and spending pattern.

e. Financial Data: Past credit history, income details, details of loans issued or applied for through the Platform, payments, repayments, bank account details, and bank account statements.

f. Device Data: IP addresses, browser types and versions, time zone settings, operating systems, and device information, all collected, transmitted, and stored on our secure Low Credit server.

g. App Data: We collect, transmit, and store information about the installed applications on our secure Low Credit server. We only use the package name of each installed application to assess creditworthiness and provide customized loan offers.

2.2.We do not access resources on your mobile phone such as contact lists, call logs, telephony functions, files, and media, except as disclosed to enable you to upload documents. We do not collect biometric data. However, we may access your camera, microphone, location (fine and coarse GPS data), or other facilities solely for onboarding or KYC checks, after obtaining your explicit consent.

2.3.We are required to collect your personal data to provide you access to the Platform and Services. In certain cases, we are mandated by law or our Terms to collect specific personal data. Failure to provide this data when requested may result in limited access to the Services.

3. How We Collect Data

3.1.We employ various methods to collect and process personal data, including:

a. Information You Provide: This includes data you consent to provide when using our Services or corresponding with us. It encompasses information you provide during registration, while using Platform features, sharing data, or when reporting issues with the Platform and Services. We keep records of correspondence when you contact us.

b. Information We Collect Automatically: Each time you visit the Platform or use the Services, we automatically collect personal data through tools like cookies.

c. Information from Third Parties: We receive personal data from third parties and publicly available sources, including Google analytics for advertising and user analytics purposes.

3.2.Please note that we have no control over personal data you choose to make publicly available, such as reviews, comments, or messages on public sections of the Platform or application stores. We are not responsible for third-party misuse of such data.

4. Use of Personal Data and Purposes

4.1.We use your personal data in compliance with applicable laws. Primary purposes include providing Services and fulfilling legal obligations.

4.2.By using our Services and creating an account, you authorize us, our associates, and affiliates to contact you through email, phone, or other means to ensure your awareness of the Services' features.

4.3. We use personal data for various purposes, including:

• - Registering you as a user of the Platform
• - Providing Services
• - Facilitating loan applications
• - Managing our relationship with you
• - Administering and protecting our business and the Platform
• - Delivering content
• - Sending communications related to your use of the Platform or Services
• - Monitoring trends to improve the Platform and Services
• - Enhancing our business and delivery models
• - Enforcing our Terms
• - Undertaking marketing services
• - Responding to legal requests and ensuring compliance with applicable laws

5. Sharing Your Personal Data

5.1.We may share your information with third parties, such as Lenders, storage providers, data analytics providers, consultants, lawyers, and auditors, after obtaining your explicit consent, solely to provide Services, including loan applications. Failure to provide consent may affect our ability to provide Services.

5.2.By using our Services and creating an account, you authorize us, our associates, and affiliates to contact you through email, phone, or other means to ensure your awareness of the Services' features.

5.3.We may share data when required by law, a court, government agency, or authority, in good faith, to enforce this Policy, comply with applicable laws and regulations.

6. Access and Updating Your Personal Data

You are responsible for ensuring the accuracy of the personal data you provide. We provide means for you to review and correct inaccurate or incomplete data. We will verify the accuracy of new personal data you provide.

7. Data Security

We implement security measures and access controls to protect your personal data from unauthorized access, following technology standards prescribed by applicable law.

8. Data Retention and Destruction

For details on data retention and destruction practices, please refer to the schedule attached to this Policy.

9. Your Legal Rights

a. Request Erasure of Personal Data: You can ask us to delete or remove personal data, subject to applicable laws and loan terms.

b. Right to Deny Consent: You can deny consent for processing your personal data, but it may impact our ability to provide Services.

c. Right to Revoke Consent: You can withdraw consent at any time, subject to applicable laws and loan terms.

9.2.We will facilitate your request to exercise these rights in compliance with data processing laws. To exercise these rights, email our Grievance Officer, as detailed in Section 15, providing specific information about the rights you wish to exercise.

10. Transfer of Personal Data

Your data, including financial data, is stored exclusively in India, and we will not transfer your personal data to third countries.

11. Links to Third-Party Websites

Our Services may contain links to third-party websites or services governed by their own privacy policies. We are not responsible for the policies or data collected by these third parties.

12. Cookies

12.1.Cookies and tracking technologies are used to enhance your experience and improve our Services. Cookies do not provide access to personal data, such as email addresses.

12.2.You may encounter cookies or similar technologies placed by third parties on certain Platform pages, which we do not control.

13. Business Transitions

In the event of a business transition like a merger or acquisition, your personal data may be transferred as part of the assets.

14. Changes in Privacy Policy

14.1.We regularly review and may amend this Policy at our discretion.

14.2.Any changes will be posted on this page and, when appropriate, notified to you through email or SMS.